Terms of Service

1. Acceptance of these terms

These Terms of Service govern the use of the website published at www.rydlink.buzz and the professional services provided by Rydlnk LLP. By accessing the website, submitting an enquiry, or engaging Rydlnk LLP for work, a person agrees to be bound by these terms. A person who does not accept these terms should not use the website and should not engage the consultancy.

These terms apply together with any signed services agreement between Rydlnk LLP and a client. Where a signed agreement contains terms that conflict with these terms, the signed agreement governs the work it covers. For website use that does not involve an engagement, these terms apply on their own.

Rydlnk LLP may revise these terms from time to time as described in the changes section below. Continued use of the website after an update indicates acceptance of the revised terms.

2. Definitions

In these terms, the following words carry the meanings given here. The Company, Rydlnk LLP, we, us and our refer to Rydlnk LLP, a computer integrated systems design consultancy at 995 E Center St APT 2, Provo - 84606-3520, United States (US). The Client refers to any person or organisation that engages the Company for services. The Website means the pages published at www.rydlink.buzz and any content made available through them.

Services means the computer integrated systems design work described on the website or in a written engagement, including systems integration roadmaps, embedded firmware engineering, network architecture design, cloud migration engineering, cybersecurity hardening and technical project management. Deliverables means the documents, software, configurations, diagrams and other outputs produced for a Client. Confidential Information means non public information disclosed by one party to the other in connection with an engagement.

3. Eligibility and authority

The website and the services of Rydlnk LLP are intended for businesses and for adults acting in a professional capacity. By using the website or engaging the Company, a person confirms that they are at least sixteen years of age and that they have the legal capacity to enter into a binding agreement.

A person who accepts these terms on behalf of an organisation confirms that they are authorised to do so and that the organisation will be bound by these terms. If a person does not have that authority, they must not accept these terms or engage the Company on behalf of the organisation.

4. Description of services

Rydlnk LLP provides computer integrated systems design consultancy. The Company helps organisations join hardware, firmware, networks, cloud platforms and security controls into a coherent working system. The website describes six core service areas, but a specific engagement is always defined by a written quotation, statement of work or services agreement agreed by both parties.

The scope of any engagement is limited to what is expressly agreed in writing. Work that is not described in the agreed scope is out of scope and may require a separate quotation. The Company may decline any engagement at its discretion, including where the work would present a conflict of interest or where the required expertise is not available.

The Company may use subcontractors or specialist suppliers to deliver part of the services. Where subcontractors are used, the Company remains responsible to the Client for the delivery of the services and requires its subcontractors to maintain appropriate standards of confidentiality, competence and security.

5. Permitted use of the website

A visitor may view, download and print pages from the website for their own internal and professional reference. This permission is limited, revocable and non transferable. It does not permit the visitor to reproduce, republish or distribute the content for commercial purposes without the prior written consent of Rydlnk LLP.

The website is provided to describe the Company and to allow prospective clients to make contact. It is not a substitute for professional advice on a specific systems problem. No visitor should act or refrain from acting on the basis of material on the website without obtaining advice that takes account of their particular circumstances.

6. Prohibited conduct

A visitor must not misuse the website or attempt to interfere with its normal operation. Prohibited conduct includes attempting to gain unauthorised access to any part of the website or its supporting systems, introducing viruses or malicious code, using automated means to scrape content at a scale that degrades the service, and using the contact channels to send unsolicited commercial messages.

A visitor must not use the website in a way that infringes the rights of Rydlnk LLP or of any third party, including rights in intellectual property, confidentiality or privacy. A visitor must not misrepresent their identity, impersonate another person, or provide false information through the contact channels.

Rydlnk LLP reserves the right to block access to the website and to take appropriate legal action where prohibited conduct occurs or is suspected. Blocking access does not limit any other remedy available to the Company.

7. Client engagements and agreements

A client engagement begins only when both parties have agreed a written scope of work. An enquiry, a quotation, or an exchange of emails does not create a binding engagement on its own. Until a written agreement is in place, each party is free to withdraw from discussions without liability, except for any confidentiality obligations already agreed.

Each engagement should record the scope, the deliverables, the timeline, the fees, the assumptions on which the estimate depends, and the responsibilities of each party. Where a client wishes to change the scope after work has begun, the change must be agreed in writing and may affect the fees and the timeline. The Company will explain the impact of a requested change before proceeding.

8. Fees, quotations and payment

Fees for services are set out in the relevant quotation or services agreement. Unless the agreement states otherwise, quotations are valid for thirty days from the date of issue. Quotations are based on the information available at the time and may be revised if the actual systems or requirements differ materially from what was described.

Invoices are payable within the period stated on the invoice. Where payment is not made by the due date, the Company may suspend work and may charge interest on the outstanding amount at the rate permitted by applicable law. The Client is responsible for any taxes, duties or withholdings that apply to the services, other than taxes on the income of the Company.

Where an engagement is terminated early, the Client remains liable for fees for work performed and for costs irrevocably committed up to the date of termination.

9. Client responsibilities

The Client agrees to provide the information, access, decisions and resources that the Company reasonably needs to deliver the services. This includes timely access to systems and sites, accurate information about the existing estate, a named point of contact who can make decisions, and any credentials required for the work, shared through agreed secure channels.

Delays caused by the Client may affect the timeline and the fees. Where the Company has to reschedule work because access or information was not available, the Company may charge for the affected time. The Client is responsible for backing up its own data before any change is made to a system, unless the written scope states that the Company will manage backups.

The Client confirms that it has the right to grant access to the systems and data involved in the engagement and that doing so does not violate any agreement with a third party.

10. Deliverables and acceptance

Deliverables are defined in the written scope. Where the scope includes acceptance criteria, a deliverable is considered complete when it has been demonstrated to meet those criteria and the Client has confirmed acceptance. The Client agrees to review a deliverable within a reasonable period and to give clear feedback rather than leaving the matter open.

Where a deliverable does not meet the agreed acceptance criteria, the Company will correct it at no additional charge, provided the Client raises the issue within the review period stated in the agreement. Requests that go beyond the agreed criteria are treated as changes and may be quoted separately.

The Company aims to deliver documented work, including procedures and diagrams, so that a Client team can operate and maintain the result. Undocumented work is treated as incomplete unless the written scope states otherwise.

11. Intellectual property

Unless the written agreement states otherwise, the Client receives ownership of the deliverables that are created specifically for it upon payment in full of the relevant fees. The Company retains ownership of its pre existing tools, methods, libraries and know how, and grants the Client a licence to use those elements to the extent they are embedded in the deliverables.

The website and its content remain the property of Rydlnk LLP or its licensors. No licence to use the Company trademarks, branding or website content is granted except as expressly stated in these terms. A Client must not remove proprietary notices from a deliverable.

Where a deliverable incorporates third party components, the applicable licence terms govern the use of those components, and the Client is responsible for complying with them. The Company will identify open source components used in a deliverable on request.

12. Confidentiality

Each party agrees to keep confidential the non public information of the other that it receives in connection with an engagement, to use that information only for the purpose of the engagement, and to protect it with reasonable care. This obligation applies during the engagement and for a reasonable period after it ends.

Confidentiality obligations do not apply to information that is already public without breach of an obligation, that was lawfully known before disclosure, that is developed independently without use of the confidential information, or that is required to be disclosed by law or a valid order. Where disclosure is required, the party subject to the requirement will give prompt notice where lawful so the other party can seek protection.

13. Third party components

Integration work frequently involves software, hardware and services supplied by third parties. Rydlnk LLP is not the manufacturer or publisher of those components and does not control them. The Company selects and configures third party components with reasonable skill, but availability, licensing terms and performance may change without notice.

Where a third party changes a licence, discontinues a product or alters a service in a way that affects a deliverable, the Company will advise the Client of the options available. Work required to respond to such a change is a new engagement unless the written scope states otherwise.

The Client is responsible for its own agreements with third party suppliers, including any fees those suppliers charge.

14. Warranties and disclaimers

Rydlnk LLP warrants that it will perform services with reasonable skill and care and in accordance with the written scope. This is the principal warranty given by the Company and replaces any other warranty, whether express or implied, to the fullest extent permitted by law.

Except as stated in these terms, the website and the services are provided without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose and non infringement. The Company does not warrant that the website will be uninterrupted or free of error, or that any system will be free of every vulnerability.

Cybersecurity work reduces risk but cannot eliminate it. The Company does not warrant that a hardened system cannot be breached, and it is not responsible for attacks or losses that result from factors beyond its reasonable control or from changes made after the engagement ends.

15. Limitation of liability

To the fullest extent permitted by applicable law, Rydlnk LLP will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or business opportunity, however arising and whether based in contract, tort, negligence or otherwise.

To the fullest extent permitted by applicable law, the total aggregate liability of Rydlnk LLP arising out of or in connection with an engagement is limited to the fees paid by the Client to the Company for the services giving rise to the claim during the twelve months preceding the event on which the claim is based.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain exclusions or limitations, so part of this section may not apply to every Client. Where that is the case, the exclusion or limitation applies to the maximum extent the law allows.

16. Indemnity

The Client agrees to indemnify and hold harmless Rydlnk LLP and its personnel against claims, losses and expenses arising from the Client breach of these terms, the Client failure to hold the rights needed for an engagement, or the Client use of a deliverable in a manner that is not authorised by the written scope.

The Company agrees to indemnify the Client against claims that a deliverable created specifically for the Client infringes the intellectual property rights of a third party, provided the Client promptly notifies the Company of the claim and allows the Company to control the defence. This indemnity does not apply where the claim arises from materials the Client supplied, from modifications the Client made, or from use of the deliverable outside the agreed scope.

17. Termination

Either party may terminate an engagement by written notice where the other party commits a material breach and fails to remedy it within a reasonable period, or where the other party becomes insolvent or unable to perform its obligations. The Company may suspend or terminate services where fees remain unpaid after the due date.

On termination, the Client pays for work performed and costs irrevocably committed up to the date of termination. The Company will hand over work in progress and completed deliverables for which payment has been made, except where a regulatory or legal requirement prevents it.

Clauses dealing with confidentiality, intellectual property, liability, indemnity and governing law survive the termination of an engagement, because they must continue to operate after the work ends.

18. Privacy and data protection

Personal information is handled in accordance with the Rydlnk LLP Privacy Policy, which forms part of these terms. Where an engagement involves personal information that belongs to a Client, the Company processes that information only on the documented instructions of the Client and applies appropriate security measures.

Where the Company is a processor on behalf of a Client, the Client remains responsible for ensuring that it has a lawful basis for the processing and for providing any notices required to the individuals concerned. The Company will assist the Client with reasonable requests that help it meet its own obligations, to the extent the written scope provides for that assistance.

The Client must not ask the Company to process personal information in a way that would breach applicable law. Where such a request is made, the Company may refuse and will explain the reason for the refusal.

19. Force majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control. Such events include natural disasters, severe weather, war, civil unrest, industrial action, widespread utility or network failure, epidemic or pandemic, and government action that makes performance impractical.

The affected party will notify the other as soon as reasonably possible and will use reasonable efforts to limit the impact and resume performance. If the event continues for a prolonged period, either party may terminate the affected portion of the engagement by written notice, and the Client will pay for work performed up to the date of termination.

20. Governing law and disputes

These terms and any dispute arising out of or in connection with them are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Utah for the resolution of disputes, unless a written agreement provides otherwise.

Before starting formal proceedings, the parties agree to attempt to resolve a dispute through good faith discussion, beginning with a written notice that describes the issue and the outcome sought. If the dispute is not resolved within a reasonable period, either party may proceed to formal resolution.

Nothing in this section prevents either party from seeking urgent relief from a court where that is necessary to protect its rights or property.

21. Changes to these terms

Rydlnk LLP may update these terms from time to time to reflect changes in the services, the website or applicable law. When a material change is made, the date at the top of this page will be updated. Continued use of the website after an update indicates acceptance of the revised terms.

Changes to these terms do not alter the terms of a signed services agreement unless the parties agree in writing. Where a change to these terms would materially affect an ongoing engagement, the Company will give reasonable notice before it takes effect.

22. Contact information

Questions about these terms should be directed to Rydlnk LLP using the details below. Please include enough information for us to understand the question and respond appropriately.

We welcome questions about these terms and will answer them as clearly as we can.